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Found a bug? Something broken? Can’t complete a mission? We’ve got you covered — but there’s only one way to get help that actually works.
Quick Summary: Join Discord → Go to Support group → Open ticket in #report-issue → Stay active in your private channel

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The Only Way That Works

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Join Discord First

The golden rule: All support happens in Discord. Period.
Whether you’re a supporter hunting for drops or a builder creating the future, you need to be in our Discord. That’s where support happens. Not email, not Twitter DMs, not shouting into the void. → Join here: discord.gg/JyMtzjzmJZ

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Find the Right Channel

Once you’re in Discord, navigate to the Support group. You’ll see a channel called #report-issue. That’s your destination. Not general chat, not random channels — specifically #report-issue. Discord report-issue channel location

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File Your Ticket

In #report-issue, create your ticket. The bot will guide you through it. This isn’t just preferred — it’s the only way to ensure your issue gets tracked and resolved. How to open a ticket in Discord
Issues reported anywhere else might get lost. Seriously. Use #report-issue or risk being ignored.

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What Makes a Good Report

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The Essentials

When you file that ticket, include:

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Screenshots Save Time

A picture really is worth a thousand words. What to capture:
  • Error messages — The exact text and popup
  • Stuck screens — Where the UI freezes
  • Wrong displays — Incorrect data or formatting
  • Console errors — F12 → Console tab (for tech-savvy users)
Upload directly in Discord. The support team can see them immediately.

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One Issue, One Ticket

Got three problems? File three tickets. Mixing issues in one report creates confusion, delays resolution, and frustrates everyone. Keep it clean — one problem per ticket.
Having a common issue? Check the FAQ first for quick fixes and troubleshooting steps that solve most problems.

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What Happens After You Report

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The Flow

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Response Times

Every issue is important to us. Our support team handles tickets with equal priority, ensuring everyone gets the attention they deserve. How we work:
  • Each ticket is reviewed by our dedicated support team
  • We address issues as quickly as possible
  • You’ll receive updates throughout the resolution process
Your private support channel: When you open a ticket, Discord creates a private channel just for you and our support team. This dedicated space ensures:
  • Direct communication with the team
  • Privacy for sensitive information
  • Focused discussion on your specific issue
Pro tip for faster resolution: Stay active in your support channel. Our team might need additional details or ask you to test solutions. Quick responses from both sides mean quicker fixes. Think of it as a collaborative effort — we’re solving this together.

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Tips From Support Veterans

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What Works

Clear descriptions win. “Claim button stays gray after completing all 5 tasks in Solana mission” is perfect.
Stay calm even when frustrated. The team wants to help, but hostility slows everything down.
Follow up if you don’t hear back in expected timeframes. Polite bumps are fine.

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What Doesn’t Work

Vague complaints like “nothing works” help nobody.
Multiple channels — reporting the same issue everywhere doesn’t make it faster.
Demands and threats — really doesn’t motivate anyone to help you faster.

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The Bottom Line

Problems happen. Bugs exist. Things break. But we can only fix what we know about, and we can only know about it if you tell us properly.

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The Support Path

That’s the path. That’s the way. Everything else is just noise.
Remember: The support team is human. They’re working to help you. A little patience and clarity goes a long way toward getting your issue resolved quickly.
Still not in Discord? Here’s that link again: discord.gg/JyMtzjzmJZ

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Security Issues Are Different

Found a vulnerability? Something that could compromise user accounts or funds?STOP. Do NOT post it publicly in #report-issue.Security vulnerabilities require special handling:
  1. Find a moderator or admin in Discord (they have special roles/badges)
  2. Send a PRIVATE direct message — never in public channels
  3. Start your message with “SECURITY ISSUE” for immediate attention
  4. Include details privately — what you found, how to reproduce, potential impact
We take security seriously. Responsible disclosure protects everyone. You’re helping the entire community by reporting privately.Never discuss security vulnerabilities in public channels. Ever.